Executive Leader,
Enterprise Technology
& Program Operations

A single orientation video that sets the stage before day one — what the organization does, who its customers are, and where the business operates. New hires leave this module with the big-picture context every later module builds on, so the org chart and tools that follow actually make sense.

Maps the PMO in practical terms: who a new hire reports to, who to ask for what, and how to get help on day one. The module also walks through the core software stack used daily and the account setup required before a new hire can start real work.

Walks the full project lifecycle end-to-end — the five phases every project in this PMO moves through, from a signed scope of work to final close-out — and pairs each phase with the standard operating procedure behind it. This is the conceptual map every later module builds on.

A series of short, task-by-task screen-recorded walkthroughs of the core business system: setting up a new project record, moving a ticket to its next status, scheduling delivery, and finding the right account contact. Built to double as a reference a new hire can replay mid-task, not just a one-time lesson.

Covers the three recurring admin tasks that keep a project financially on track: logging time correctly and on deadline, generating an invoice once a customer signs off, and the proper process for a change order when scope, schedule, or cost shifts mid-project.

Sets the standard for every client-facing touchpoint a project manager owns — running a kickoff call, sending weekly status updates, recapping a call in writing, briefing the field team ahead of an install day, and closing out a day's work with a client-ready report — each paired with a copy-ready template.

A technical walkthrough of what happens before hardware reaches a customer site: asset tagging and inventory, device imaging, Chromebook fleet management, and Apple device provisioning. Gives a new project manager enough fluency to talk through a device-prep timeline with a client.

Covers the back half of the hardware lifecycle: asset etching for identification, the sign-off process that confirms a device is ready to ship, delivery and on-site deployment, and an eight-step playbook for handling an in-warranty repair.

Specialized procedures for rugged-device and public-safety deployment projects — what's handled in-house versus by outside vendors, how to plan around vehicle and site availability, tracking every unit and its hardware, and the compliance and quality-control standards that apply.

Covers the AV side of the business: standard versus advanced solution tiers, common install environments like collaboration rooms, video walls, boardrooms, and courtrooms, the discovery questions to ask a client up front, and how to plan an install from kickoff through handoff.

Lays out the full 90-day arc in one place — who to meet along the way, eight hands-on readiness checks that mark real progress rather than just time served, and the shadow-then-co-lead-then-lead progression that defines when a new hire is ready to run a project solo.

Not a linear lesson but a searchable reference library — every SOP, every training video from the curriculum, templates, a directory of who's who across the organization, and a glossary of PMO terms. Built to be reopened in week six, not just week one.

The final assessment: a new hire runs one real project independently, from a signed scope of work through a lessons-learned debrief, producing every document a project manager is expected to send along the way — reviewed throughout by a mentor and the PMO lead.